Privacy Policy

1. Introduction

Psyllora ("Psyllora", "we", "our", or "us") is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store, protect, and disclose your personal information when you visit our website, communicate with us, or use our services.

Privacy and confidentiality are fundamental to the trust our clients place in us and to the way we deliver our services.

This Privacy Policy is intended to comply with the applicable requirements of the Digital Personal Data Protection Act, 2023 (India) and other applicable laws.

2. Information We Collect

Information You Provide

• Name
• Email address
• Phone number
• Organization name and designation
• Consultation enquiries
• Service-related information
• Communications via email, WhatsApp, phone, or website

Payment information is processed securely through authorized payment providers. Psyllora does not store payment card details.

Information Collected Automatically

• IP address
• Browser type
• Device information
• Approximate location
• Pages visited
• Website usage patterns
• Referring websites

3. How We Use Your Information

• Respond to enquiries
• Arrange consultations and appointments
• Deliver requested services
• Administer workplace wellbeing programmes
• Improve our website and services
• Meet legal and professional obligations
• Provide educational resources where consent has been given

4. Clinical Confidentiality

Information shared during psychological consultations is protected by professional ethical obligations and handled with the highest degree of confidentiality.

Confidential information may only be disclosed:

• With your informed consent
• Where disclosure is required by law
• To reduce a serious and imminent risk of harm

5. Lawful Basis for Processing

• Where you have provided consent
• Where processing is necessary to provide services
• To comply with legal obligations
• Other lawful purposes permitted by law

6. Sharing of Personal Information

Psyllora does not sell personal information.

Information may be shared with:

• Professionals involved in your care
• Technology and service providers
• Payment processors
• Regulatory authorities when legally required
• Other parties with your consent

7. International Data Transfers

Some trusted technology providers may process or store information outside India. Appropriate safeguards are maintained consistent with applicable law.

8. Data Retention

We retain information only as long as necessary to provide services, comply with legal obligations, maintain professional records, resolve disputes, and protect legal rights.

9. Data Security

Psyllora maintains appropriate technical, administrative, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, misuse, alteration, or loss.

10. Your Privacy Rights

• Access your information
• Correct inaccurate information
• Request deletion where permitted
• Withdraw consent
• Nominate another person to act on your behalf
• Lodge a complaint with the appropriate authority

11. Cookies

• Essential cookies
• Performance and analytics cookies

Psyllora does not use cookies for behavioural advertising.

12. Children's Privacy

Where services are provided to individuals under 18 years of age, parental or guardian consent will be obtained where required by law.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in services, legal obligations, or privacy practices.

14. Contact Us